Total *******

The below complaint is yet to be resolved, its been four months and the fees that I was promised will be reversed are yet to be paid back. Even the manager that promised to phone me back has not done so. What kind of busibess are you people running? Total ******* I fail to understand why we pay so much to have these so called premier banking experience if we continue getting *****ered over by fnb day and night. I stopped a debit order a few weeks ago and they let the same debit through around the 15th and charged me R 75 for that. As if that was not enough they still charge me a further R8 for what Ntabiseng said was allowing the debit order through. Now I'm confused which is which here. I initially paid R17 to stop the ****** thing instead of the normal R5 that I would pay had I done it on the net an option which they removed for some strange reason now we have to pay extra for a function that is not 100% safe. I asked to,speak to a supervisor then I was made to hold for five minutes thats an additional cost that I have to pay on my company cell phone. By this point I was not even prepared to hear what this Ntabiseng had to say because guess what I was holding for a person that was Busy on the other line and when they were done they were not even interested in speaking to me. What a **** service we pay for so much every month.