1 reviews | Active since Jul 2016

11 Jul 2018, 14:33

TOTAL *******....

I have a Gold cheque account with FNB without an overdraft. I noticed this morning that FNB charges me a fee every month after they have debited my banking/service fees. This charge 'Items paid no funds' is supposedly because they honor a transaction I made when I had no funds. When I investigated this on my account I found this is a blatant lie. I made a purchase when I had funds, obviously the merchant didn't bank it immediately and obviously the bank reserved the funds I had in my account for that transaction. Then my bank fees were debited and put my account in a negative balance, but FNB then used the funds reserved for the purchase I made previously to cover the bank fees and by the time the merchant banked the transaction there was supposed no funds. I feel that it is absurd for FNB to be charging this fee, knowing I had money when I purchased to cover my purchase, also knowing that a merchant never banks something the same day. Also knowing that I have no overdraft so if I essentially swipe my card and don't have enough money my transaction would decline right there at point of sale. The supervisor at the call centre I called when I queried agreed I had funds, agreed the bank fees actually put my account in a negative balance but then she says the charge is still correct because FNB doesn't have control over when merchants banks transactions. Obviously they don't but why that charge when they can see there was money at the time I bought and it is the process between banking the transaction and what happened in between when the bank debited my banking charges/fees that pushed my account in a negative balance. Why must I the client then pay the bank an extra fee on top of all their already expensive charges when the merchant banks after the bank debits my banking charges/fees monthly? The bank knows very well they did nothing for me. They did not honor any payment for me. This is day light *******. I get nothing for free so why does FNB expect me to just hand over my hard worked money to them?

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply11 Jul 2018, 16:02
Official

Good Day Moeketsi Mr-Mo Mahobe,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to Premier investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

's update13 Jul 2018, 09:00
Reviewer Update
how long is shortly?