1 reviews | Active since May 2012
Total Lack of Service from Home Loans
<p>Once my Home Loan was submitted I was assured I would receive feedback within 8 business hrs. Close to 3 weeks later and I have received not a phone call, email or any correspondence from the sales consultant Lufuno that has been assigned to my loan. I only received that info through several calls to the home loans call centre. Pathetic, total apathy</p> <p>I'm sure Nedbank values customers</p>
Good day Ms. Bela
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is ***.
We assure you that this matter will receive the due attention it deserves and you will receive feedback in 24 to 48 working hours.
Thanks Regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. Bela
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is ***.
We assure you that this matter will receive the due attention it deserves and you will receive feedback in 24 to 48 working hours.
Thanks Regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***