Total lack of interest!!!!!!

Over a week ago, I sent a query the o the new \premier banking\" team asking for assistance. To date all I received were random messages stating they are attending to my query and that's were it stopped!!!!!! I am thoroughly disgusted with this \"NEW\" so called improved service. Before this new premier team, I have a premier banker that I could call and get same day service....now it has all gone down the drain. I been banking with FNB for 38 years and have NEVER experienced such bad service. Out of desperation, I tried other departments and even they come back saying this new team are not answering their phones and they have to date not even gone into my account to see they can assist me. This is totally unacceptable!!!!! Nedbank, here I come!!!!!!"