Total Lack of Feedback or regard for Customers with Complaints

<p>CRM: ********** ********** 6</p> <p>RP ********** 7182</p> <p>I have laid an initial complaint on 7th July where I have spoken to a premier supervisor who managed my complaint. I was then told that an investigation will be done and I I will be contacted by the secure chat division supervisor. I was then contacted by the secure supervisor who after a lengthy argument of back and forth and my word against hers then said she will have to investigate the matter through the digital app department. I was promised feedback in a week. It has now been 3 weeks and 6 complaints later with no feedback or courtesy call at all.I received an email after my 3rd complaint stating that its is being investigated. 3 weeks of investigation...WOW nothing premier about that. fnb premier service is a glorified lie and secure chat is useless. U have to wait hour in a queue and then 10min for a reply. Utterly ridiculous and exhausting from a faithful fnb user for 10years +. Dissatisfied, disappointing. FNB bad to worse.</p>