TOTAL INCONVENIENCE TO FNB CLIENT DUE TO INCOMEPTANCY OF BANK STAFF MEMEBR

I reserve my rights in all its entirety

I was sent an sms to collet my new bank card before the end of May 2023

I went into FNB Kyalami Corner before the end of the month May 2023 and was served by a consultant by the name of Jack.

• Jack called me days after to say I must come into the branch to sign for my card, as he forgot to get me to sign for it, otherwise the card will be cancelled. • It was an inconvenient time for me, as I was dealing with the death of a family member besides I was not near Kyalami Corner, so he asked if he could send me a document to sign electronically. • I explained I am unable to sign documents electronically, however, to assist him I gave him my husband’s email address in the event that I could sign the document as he may have that particular programme on his PC for me to do so . • When giving Jack my husband’s email address, I urged him to read it back to me multiple times, as I have experience with people getting it wrong. • Guess what ? No email has come through • it is now Saturday morning 11H38 on 10/06/2023 and I am stressed to the hilt with this and the fact that my card would now be cancelled, and even more so stressed as I am unable to get through to the branch on ***, the number given to me by Jack. Only voice prompts over and over again unable to get through

All this stress is related to the incompetency of a staff member at FNB Kyalami Corner.

The email details were found on the branch list of FNB. I trust that connection can be made through email as the connecting on the phone number given to me by Jack on several occasions was impossible and in vain

“where has all the service gone” long time passing