Total incompetence, or stupid system?

I have contacted FNB Home Loans department more than 5 times to try and get an 2017 Home loan Tax statement, like I have received last year.

After numerous times that it was clear that my e-mails were not even read, ands documents sent which I did not want, I received a home loan statement which could not be used, as it did not indicate interest for the tax year 2017. The person said that they could not help, as the document was generated by the "system"....

I then sent the agent the document I received last year - for them to have a look at... the system also generated that document.

What a frustration and irritation and total waste of time...

FNB, you should be ashamed of having a system that does not generate a Home loan only tax certificate which also indicates the address of the property, date of purchase, original loan amount, interest charged, etc. ....if not... please train your employees better. This is a shame and a good way of getting rid of clients!