Total incompetence from FNB Merchant services.

<p>Long story short we had problems with our speedpoint about 12 weeks ago and after waiting 3 weeks for merchant services to come fix the machine no joy from FNB we closed the doors of our business, my feeling the merchant services machine not being fixed was the final nail in the coffin as 90% of my business was done instore on the FNB machine, fast forward to present day and we are still not rid of the FNB problem we are still trying to get the machine collected by merchant services and repeated calls to the call centre and we still have no joy.</p> <p> </p> <p>call centre just say they are escalating the issue or problem and then nothing.</p> <p> </p> <p>called again today got a reference number ********** 7 new story the problem is pending.</p> <p> </p> <p>Plus to add insult to injury tried to go in and finalise the closure of my business account and was told the account cannot be closed due to the speedpoint machine still not being collected and that there is an amount owing on the account which turns out to be charges for the faulty speedpoint which is still not working.</p> <p> </p> <p>After phoning FNB merchant services again i am told that i have to give 30 days notice so you guessed it they want to charge me another 850 plus rands on top of what i owe on a faulty speedpoint machine that i have tried to get collected now for over 12 weeks and all this knowing that the business is closed and there hasnt been a single transaction on the speedpoint for well over 12 weeks due to speedpoint not working. i am tired just writing this message there total incompetency as a bank to service there customers needs astounds me.</p>