Total INCOMPETENCE BY FNB

I have app**** for a new credit card over 3 weeks ago. I have provided FNB with EVERYTHING they require and I even qualify for a platinum credit card. I have been the one who constantly has to call FNB to find out the status of my application. They NEVER call and update, I have been given the run around for 3 weeks now by *********** call centre agents. I still have not received my credit card and I am fed up with the service at FNB it is absolutely terrible. They claim they have been investigating the matter and should be sorted out soon but as I said it has been 3 weeks and NOBODY from FNB has contacted me with regards to my new credit card. I am absolutely fed up with how FNB had handled a new potential client it is absolutely ridiculous. I get told by the useless call centre agents that my case has been escalated to urgent but still NOTHING!!! Not even a courtesy phone call from FNB. Absolutely terrible customer service from FNB