Total incompetence at FNB

Ten days ago I did my regular monthly transfer to the bank account of my ****, who has been working for me for 18 months now. This time, the *********** staff at FNB decided that they were not prepared to clear the transfer. When I spoke to the person supposedly responsible for this, she was hardly able to speak english. This presumably explains why she couldn't clear the transfer, after all, I think she hardly knows what a bank account is. If this is the level of competence that one can now expect from FNB then I am only too glad that I do not have an account with the bank.