TOTAL INCOMPETENCE AND ********** CUSTOMER SERVICE SUPPORT

Dear FNB,

On 3/07/2018 I made a purchase of R213 at a certain store. The transaction declined. The second transaction less than a minute after went through. However, when checking my bank statement the first declined transaction still shows as pending. Today is the 13th and I am still waiting for the pending amount te reverse. I have no sent numerous emails to you, explaining the situation and giving you ALL the relevant information to verify with the said merchant and all I am getting is bull **** run around from *********** people with access to a PC. You have the power to not only view my transaction history (which will corroborate my situation) , but to also get in touch with the merchant yourself to verify the situation. The transaction DID NOT DUPLICATE with the merchant as the gave me a declined receipt for the first transaction, so whomever is in front of the PC responding to my query needs to be dismissed for total incompetence. I have never in my life experienced such poor customer service before. I have been working in the retail sector for several years now, and if a situation like this occurs with clients that are with STANDARD BANK and NEDBANK, they get a REVERSAL sms within an hour without having to query or lodge a complaint to get their funds back. ABSA sends a reversal sms within two days.

There is NO DISPUTE BETWEEN ME AND THE MERCHANT, therefore I will not fill in a dispute form. They DID NOT RECEIVE THE FUNDS TWICE FROM ME! This is simply a matter of FNB being too LAZY or too *********** to do your job.

After YOU sort this out, I will be moving my accounts else where.

You have my email address as I have sent multiple emails to info@fnb and **********

YOU CANNOT TELL ME THAT YOU CANNOT RESOLVE THIS ISSUE BY CONTACTING THE RELEVANT MERCHANT.

I AM THOROUGHLY DISGUSTED BY THE LOT AT FNB.