Total Incompetence

Two of my cards were cloned (both and private and business) and I reported invalid transactions on the 10th of Feb 2019.

I have called, cancelled and sent numerous emails but FNB are taking no action whatsoever. After getting spammed by the collections department I indicated I would not pay the credit card account until they fixed the ******* transactions, so they just took the money from my bank account, it worries me what else they can do.

This bank has gone so far downhill in recent years and is just layered and layered with incompetence. What's worse is since I got a "private banker" the service has gone downhill faster than you would think is possible.

It's weird how when I use an ATM I get a warning SMS but when someone tries to run R20 000 through Google Play and Apple stores it's flagged, in fact you get charged for the failed transaction but they don't even tell you what the transaction was for.

I will never trust the *********** ****** at FNB any more.