IT
Ivor T

1 reviews | Active since Mar 2009

31 Oct 2016, 12:40

Total Incompetence

<p>Last year we had to fica our company. This was done in March 2015.</p> <p>Now I get told that they do not have proof of address. Threee different places wanted it last year - from Bloemfontein to parktown branch to Sandton Branch. Now Braamfontein branch.</p> <p>Does FNB know what they are doing? i will not supply another document. I work for a living and do not have time to keep re submitting documents that no one knows where they are!!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply31 Oct 2016, 14:14
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)