1 reviews | Active since Sept 2011
Total disregard for clients and their queries
Good day,
FNB response to my queries is totally lacking. I have made calls and queries regarding charges on my Credit card and till date no one logged it nor has anyone contacted me.
Please can you advise and update me with regards to a calls I placed in February.
On the 25th Feb I spoke to Tumi at 08:30 am and queried why I was getting charged an amount of R84.38 on the 29th Jan.
I never got an answer as Tumi advised she was going to log a call on my behalf to the credit card division.
On the 26th again I made a call to FNB and spoke to Vebisa @08:14am to follow up on my call and query the previous day.
She too advised was going to log a call and provide me with an update and explanation as to why I was being charged amounts.
I called again today being the 23rd March and no update, nor have I heard from either of the 2 consultants. I spoke to Jabulani Twala, who could not resolve my query either. He advised that there was no notes made with regards to my query, just logging a note to advise verification was conducted when I called in.
This is totally unprofessional as I wanted answers as to why I am being charged. If no answers can be provided, please may we with immediate effect cancel my credit card.
I had received a call from Veronique Williams on the 24th March and we discussed my issues I was experiencing and she politely explained to me everything and advised that she will reverse interest as requested . We had agreed verbally that I will not cancel my credit card at this stage as there was too much going on at the moment and I will contact her if needed and I am sure FNB calls are recorded to confirm this.
This morning I received an email from FNB Card division to state my credit card had been cancelled and this request was placed through by Kishan Ramsager, where is the internal communication lacking?
I had only said that if they could not resolve the issues then they should cancel, but with the call from Veronique, we resolved everything and as advised by me that I would not proceed with cancellation. I need Veronique to urgently contact me to advise why the cancellation was processed.
I had received a call from Veronique Williams on the 24th March and we discussed my issues I was experiencing and she politely explained to me everything and advised that she will reverse interest as requested . We had agreed verbally that I will not cancel my credit card at this stage as there was too much going on at the moment and I will contact her if needed and I am sure FNB calls are recorded to confirm this.
This morning I received an email from FNB Card division to state my credit card had been cancelled and this request was placed through by Kishan Ramsager, where is the internal communication lacking?
I had only said that if they could not resolve the issues then they should cancel, but with the call from Veronique, we resolved everything and as advised by me that I would not proceed with cancellation. I need Veronique to urgently contact me to advise why the cancellation was processed.