torn R200 note and an unhelpful manager

I have been with Fnb since I was a teenager, I'm now in my early 30s and I have NEVER used another bank. It was heart breaking when I couldn't be assisted when I need their help the most.

I withdrew R 3000 on the 25th of June at the fnb atm @ Boulders Mall, mostly it was R200 notes and one of which was torn and didn't have the bar code numbers. I live in Tsakane Brakpan and work in Mid rand. I took the money to fnb Tsakane mall on a Saturday which is my day off and I was told that I had to take the money to the branch where I withdrew, I was angry and didn't understand why I'm being turned away coz I thought this wouldn't be a problem since its the same bank. The next Wednesday i didn't take my lunch at work coz i wanted to leave early and go the bank, when i got there no one was willing to help, all I got were excuses, from the tellers not being around, to being told that I didn't draw this money their atms but at an off site atm.

I am not a happy client and I'm heartbroken that a bank that I have been with for so many years would disappoint me over something that could be fixed in a few minutes.

maybe it's time to change banks.