1 reviews | Active since Nov 2016
Top up debt protection
<p>I received an e-mail saying i was signed up fro top up debt protection, and how much it was going to cost me. So did my wife on her account. FNB is unable to provide me with any evidence (paperwork or voice recording) of me signing up to this product. Surely this is *****. They simply say it was telesales and a date.</p> <p> </p> <p>I am still waiting on evidence of me taking this product, but the call center is useless and not willing to help. Cas# ********** </p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)