Top Up Debt Protect

Item: FNB (First National Bank)
Rating: 1
Author: Gavin Van der Nest

To whom it may concern, I have not signed up for the Top Up Debt Protect and I have seen that this cover has been deducted from my account for the past 2 months. I am trying to deactivate it but I have been passed from pillar to post. Please can someone assist? I see a few other people have the same complaints - has this been *****thily slipped in to make another quick buck?

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

15 May 2017, 09:28

Good day Mr. reytla

Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

FNB (First National Bank)'s reply15 May 2017, 09:28

Official

Good day Mr. reytla

Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

GVdN

Gavin Van der Nest's updateReviewer Update

15 May 2017, 11:39

Excellent and speedy resolution. Thank you for your professionalism and courtesy. FNB does have stellar service.

GVdN

Gavin Van der Nest's update15 May 2017, 11:39

Reviewer Update

Excellent and speedy resolution. Thank you for your professionalism and courtesy. FNB does have stellar service.