Took my money with a decline slip and then give my very bad service

<p>I did shopping last Saturday my first slip declined and then the retailer swiped again , the cashier infomed me to keep the declined slip as FNB does take the money ,so yes the payment went off twice from my account allmost R3000.00 , twice) the retailer said I must give it a few hours sometimes the bank fix it by itself , BUT they didn't when I phoned the bank I spoke to a lady and she was really rude, she told me to listen as she still is busy to explain , whats to explain , when I phoned again the guy on the other side just want to give me sell phone banking REALLY you are *****ING my money , I am not in the mood for more bad service,,, I feel like just stopping my account and let every one know what bad service FNB really give.FNB took my money in a few seconds and now I have to wait for them to investigate and do what ever and maybe I will get my money back in 7DAYS REALLY I have made a lot of phone calls , the retailer informed the bank to put the money back on Tuesday allready , nothing happend I went to the Constantia Kloof branch with the refrence number they just filled in forms and told me to wait ,you are playing with my money and I don't like it. All this is YOUR fault not mine but I must suffer and wait and stress.. REALLY what happend to good customer services?? I want my money back without ANY stories you are waisting my money and time , you messed up and I have to try and beg and pray that you give my money back...</p>