Took my money

I opened a Business Zero account with FNB a few months ago as a sole proprietor for my startup catering business. After completing the online application, I received confirmation via email and assumed the account was fully active.

Recently, a client made a deposit into the account. However, I’ve been unable to access these funds via cardless withdrawal, EFT, or Cash Send due to unresolved account restrictions. Despite opening the account online, the secure chat agents have been unable to assist and have directed me to call the call center—which I cannot do, as I don’t have airtime and the deposited funds are currently locked.

If the account isn’t active, I fail to understand why it was able to receive deposits. The current situation makes it impossible for me to operate my business, and I now appear unprofessional and ************* to my client.

I urgently need the funds returned to my client and the account closed, as I do not have transport money to visit a branch in person.

Your immediate assistance would be appreciated.