JN
Joyce N

1 reviews | Active since Sept 2009

13 Jun 2015, 11:21

TOOK MY MONEY AND CLAIMED INVESTIGATION OF DEBTOR

On the 26th of January payment was made to my account for R51 200 by my debtor for rental and the money was then frozen indicating that they were investigating ***** by my debtor. am now extremely angry on the manner that fnb handles their business and treats long standing clients. I then gave them ample time to provide me with detail on what was happening with my money and they never got back to me. On the 12th of may 2015 i sent an email enquiring about the progress to which one of their risk assurance assistant emailed the people responsible and they have not responded to date and they have decided to ignore my email that followed completely till today. I have been banking with them for more than ten years and the reception I'm getting as their platinum cheque account holder is absurd. I need my money back. I'm not even getting the the stupid service they promised me on this account this is too much victimisation. That can be resolved by just leaving the bank. FNB is not what they claim to be. Im truly disappointed by Mark Naicker and his so called investigating team. <br> <br> <br>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply13 Jun 2015, 12:43
Official
Hello grootkop,

Thank you for your posting.

Kindly refer to the email that was sent to you from *** requesting more information.

Regards,
Complaints Resolution
Naomi Petersen
Email address: ***
Tel number: *** (option one)