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Makibinyane M

1 reviews | Active since Sept 2015

03 Sept 2015, 13:02

Took 4 to open a company bank acc

I have been trying to open a bank account for my non-profit company wit FNB since May 2015 and it is currently the 3rd of September and the online team is still giving us the run around the final document they required was verified by a bank manager at FNB in Mimosa Bloemfontein. The online consultant then came back to us saying it was incorrect. I had to revisit the bank and ask them again and they again confirmed that the document was correct. Since then I have been told for a month and a half that someone will call me to verify my details so I can open the bank account. I have called 3 times a day at my own cost for the last month to no avail. one of the rude gentlemen even slammed the phone in my face. Pity I did not have his number. I have fulfilled my end but continue to be mislead and mistreated. Do yourself a favour and stay away from FNB. They will mistreat you and delay you. We missed out on funding for a project which needed a bank account because of them. Well done FNB keep ruining lives and young social entrepreneurs aspirations.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply07 Sept 2015, 12:17
Official
Hello trifaktor,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 755569.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)