Too much hassle

I opened a Business Call Account that is linked to my Business Account. When I wanted to transfer money into the account I received an error message that the account is frozen. This is 10 minutes after opening the account. I contacted FNB and the person I spoke to was so ***********, I had to repeat the bank account number to her at least 7 times before she had it right. She mentioned that there is first a form that I need to complete in order to rectify the problem, so I told her to cancel the Business Call Account, sound like too much hassle and I was informed that she cannot close the account, a form must first be completed.