BS
Brian S

1 reviews | Active since Sept 2014

20 Apr 2015, 10:13

Too much effort to respond

I have been asking FNB business for 8 months regarding money I supposedly owe them.<br> I have sent hundreds of mails, complained via hello peter and on their web site yet NOTHING GETS DONE<br> <br> I have been into the Woodmead branch numerous times to try and get this resolved but they are so disinterested its actually scary. They simply tell me there is nothing they can do and I must sort it myself!<br> <br> FNB business don't even have the decency to pick up the phone to discuss the matter with me.<br> But they are quick to take exorbitant fees off my account every month.<br> <br> I have never encountered such incompetence in my life, they just ignore me and then have the audacity to respond on hello peter that its being resolved when in fact they do nothing.<br> I do not know what to do anymore as nobody at FNB gives a damn about customers.<br> <br> FNB is the worst, most useless, arrogant bunch I have encountered, I hate FNB so much!!!!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply20 Apr 2015, 12:36
Official
Hello wefbjr guilgfsef,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 669523.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)