1 reviews | Active since May 2014
Too many credit card division errors
<p>I am utterly disgusted by the incompitance in your credit card division.</p> <p>I have been waiting 3 weeks for my premier credit card due to multiple admin errors. Three weeks ago a card was delivered, but with an incorrect surname. To avoid the inconvenience, I proceeded to use the card as is. Upon purchasing a week later, I was humiliated as it suddenly was not working - "incorrect account selection". I then contacted your premier credit card division and was told that the last 4 digits of my card does not correspond with my profile. I was told that they would corret this error and supply me with a new card. A week went by with no contact and AGAIN I contacted this division. I was then advised that my card had been discontinued. </p> <p>For the third and final time I phoned again and was told that the card has been dispatched and that the couriers would contact me. Almost a week later and STILL no correspondence.</p> <p>Now please tell me how do you discontinue a card with no consent or even notice? I have been left high and dry by this bank with mouths to feed.</p> <p>This has become a completely unacceptable process to get the card delivered. Surely the couriers are not delivering from Timbaktu for it to take this long??????</p>
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
Your complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
Your complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
