EP
Esther P

1 reviews | Active since Nov 2013

27 Oct 2016, 08:35

Too many complaints to put on Subject line

<p>1. How do you people calculate - My opening balance less car payment=0 balance?!!! How? So in FNB maths 10-3=0 WOW, to think you are the people i trust with my savings accounts. I would be laughing if i was not angry! My balance on my App is correct and yet the balane online is 0 - someone please expain the discrepency.</p> <p>2. Why am i still paying interest on a revolving account I settled and do not use anymore?</p> <p>3. Why does it take a week to clear swipes off my account, ***?!!!</p>

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply27 Oct 2016, 11:20
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)

EP
Esther P's update06 Jan 2017, 08:12
Reviewer Update

I'm sorry, how and when was this resolved?