Too many charges

I've been with fnb for so long now i had troubles with them before but this time they went too far. Firstly they debit me twice for each debit for the same transactions, on the 15 sep and on 22 sep when i inquire the consultant with no name tag couldn't clarify. She just told me that the recipients just debited it now. Secondly my card was damaged so when to order one, they told me that is free. Yesterday (29 sep) i received a message that they going to charge me R150 for the card. That bull**** because i wouldn't have ordered if they told me that initially. How do charge someone for card that he's going to use for your benefit, on top of that i have a lot of charges i don't understand and they can't explain them. I use a cheque account and swipe every time, i only withdraw once even at pick n pay or shoprite which suppose to be free but they charge me like i ******ed someone. I've had it with fnb with its bull**** charges and clueless staff. They just put a # on a description charge you. They are the technologically innovative bank yes but i think we the clients are fitting the bill.