Too Long to Resolve Return

Towards the beginning of the year, I bought some headphones from the eBucks site. The original headphones had some problems. I contacted eBucks to get them replaced/repaired, and ended up having to post a complaint here before anything actually happened. I got the replacement and unfortunately, the replacement headphones have had much the same problems. on 27 August, I sent an email to eBucks to ask them if I could return the headphones and get a credit as they are clearly not great products. After 20 days, and being told several times that the matter would be escalated, I am still waiting to hear anything constructive. It is quite pathetic that the only way to get some response is by complaining on a site like Hello Peter.