Too difficult to contact a potential customer

I presently bank with FNB both on the personal and business front ... By and large, I am happy and impressed with their services and quality<br> I currently have a requirement in my business for a mobile credit card POS device, and a logical step for me was to enquire with FNB with regards to their offerings.<br> Completed an online application for with my details for someone from merchant services to call me - That was two weeks ago ... No communication to date