1 reviews | Active since Feb 2018
Tom Tom FNB smart device
I ordered a smart device off FNB's smart devices catalogue(Tom Tom Adventurer) and the strap broke(Apparently a common problem) now I want to return the device as I think it is a ******* paying for something that apparently is going to break again. The only way to return it however is to pay a cancellation fee of the contract and then pay 20%-100% of the devices value depending on the condition(which isn't good because the strap broke). I will never buy Tom Tom again and I advise you to read your terms and conditions very carefully on your FNB smart devices purchase contract as that's where they make all their money back.
Good day Donald King,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Donald King,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)