Toll gate ***** transactions , cannot be resolved.

In January i noticed ********** transactions going off my account, when further inspecting my statement i realised that December also has this issue. These transactions are from a toll gate called "Stormvoel", which is situated in Pretoria. I called the FNB ***** line, filled out 40+ paper work, then was told that these transactions were being used from a card reported ****** back in 2016, FNB then "hot-listed" the card. Come February, the same issue happens on my account, i call in and get told the card was NOT yet hot listed, this happened again and again, to a point where today i cannot take this anymore, yesterday, May 2018 the SAME translations are going off my account!!!!

FNB :-) R9.00 paid from cheq a/c..***** @ Eft. Avail ******. Ref.Purch Stormvoel Toll. 8May 00:00

I called in this morning and was told my the ***** line team leader, his name was Shack, that they do not know why this is happening. To TODAY, i have not had one phone call from your "investigating" team to let me know what is happening.

I suspect that whoever is in the booth at the tollgate is taking the cash payments from cards and swiping ****** cards, yet FNB do NOTHING about this issue, i get told you are investigating this matter, 5 months down the line and nothing has been done.

If this issue does not get resolved i will be forced to shift over to another bank in which my personal liability is safe, right now I feel my bank account has been compromised on numerous occasions.

Please can this issue be resolved ASAP.

Thanks.