1 reviews | Active since Aug 2011
Told to go to the branch to close an account I opened online
<p>I asked FNB to close my Money-On-Call account and Investor account. They are now telling me to go to the branch to close the account. Why ask me to go to the branch to close an account which I opened online? I refuse to go to the branch. If I am forced to go to the branch, I will be going there to close all the accounts I have with FNB and move to another bank. I am not benefitting anything from the bank anyway.</p>
Good day Mr. ndimulaifa
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number:*** .
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Mr. ndimulaifa
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number:*** .
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***