GN
Gerrie N
1 reviews | Active since Feb 2013
25 Jun 2015, 13:16
Today is the 25th and I cannot pay my staff.
The bank system is off line on the 25th...I cannot pay my staff...how can a bank this size with all the resources, money and equipment be off line...I stood for hourse before I was told...sorry the system is off. I took off...cost me money to go and replace a card...also I am charge for the visit and to replace my card....I am closing my card today...
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Replies (1)
FNB (First National Bank)'s replyOfficial
25 Jun 2015, 14:37Hello SHEQAuditors,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 709995.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 709995.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply25 Jun 2015, 14:37
Official
Hello SHEQAuditors,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 709995.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 709995.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)