Today I was at the FNB Branch, at Cresta Mall fixing a digital banking issue I had for about 2 weeks now with my card, Leo Kers was the kind gentleman consultant who assisted me, guided me all the way, step by step, explaining my issue at the ********** c

Today I was at the FNB Branch, at Cresta Mall fixing a digital banking issue I had for about 2 weeks now with my card, Leo Kers was the kind gentleman consultant who assisted me, guided me all the way, step by step, explaining my issue at the ********** consultant over the phone who happened to be Cassidy (male) (pardon me if I got the spelling of his name wrong, I too forgot his last name but he too was so patient on my issue and assisting me on the matter at hand), I've never experienced such an excellent service, LEO KERS was the definition of that and just from today, you can tell his one of the few many people out there working in the banking industry who really enjoy their job, his very informed, perhaps other would disagree on that he does not have all the answers to everything but that's their opinion and yes maybe he can assist you to a certain length and once it is out of his boundary he refers to you to someone else, still checking up on you on whether or not your problem was solved. That is how one defines customer satisfaction. I'm pleased that this branch has him and that they should hold onto him for dear life.