To The CEO Desk

Dear First Rand, FNB and RMB

I have to bring this to your attention Linnet Mhishi became aware of our challenges with the transition process from another bank. Linnet called me at about 20 PM on the 21st of February 2020, she said to me she will work on the 22nd of February 2020 which is a Saturday to rectify from the entry point to the end point regarding our Business point. Today Linnet mailed me and said they are dealing with this as a matter of urgency and the highest level of priority. Enterprise Banking was setup as Linnet promised to delegate down and she followed up, she ensured that my Banker for the Business have a face to face meeting with me today. Linnet has escalated everything to such and extend that I doubt that she had a weekend, everything she promised will be done today was done. Linnet gone out of her way to explain the FNB Business end of the Bank and then the RMB end because we bank with both. I think Linnet are ready to move to bigger and better things, she deserve a real reward for what she did to retain new business where everything failed she changed a faded mirror to a relationship of trust. Thank you Linnet you are 10 out of 10, you retained a client and kept your promise. Thank you Jane from Business and Antoinette from Enterprise banking, thank you all for spending your whole day here to assist us with my shaking hands and all, thank you all for everything far and beyond. All of this was arranged and done from Friday Night since Linnet landed from KZN till this morning 24 January 2020. Alan thank you for having these gems in your team they are the ones who allows the bank to grow and posted fantastic Profits the last financial year. Well done!

My Unit trusts at Allan Gray will be invested into FirstRand Thank so much everyone, you all remarkable Employees! Edward