To FNB Credit Card Division /Accounts department

I am existing FNB credit card holder for years but I must say I am very disappointed with the service experienced for the past few months, regarding the way my debit order was handled by FNB accounts departments. I have requested my accounts to be debited on the 25th of every month because I get paid on the 25th but FNB failed they used to debit around the 27th and I called the call centre and lodge a complained because the account was getting debited very late, and now the agent didn't update the correct date on the system it was showing the 23rd of every month. I am very upset because last month I had enough money on my account but I was surprised to see unpaid on the bank statements, and the sms that they have send that the is no money on my account. I have requested the debit order to be cancelled on several occasion but I don't get any help from the *********** agents, I want a refund from FNB for the amount they have charged me on my debit order return because it's not my fault and I want the debit order cancelled with immediate effect on that account I will make manual payment every month. <br> <br> Kind regards <br> <br> Suzan Mabesele <br>