To call this an APPALLING SERVICE would be an understatement

The level of incompetence with FNB is appalling. My friends and I opened our STOCKVEL account with them, and I also have a personal account where my salary comes in. All my other debit orders went through my personal account but somehow, my FNB policies ( Legal, Funeral and Life cover) went through my stockvel account. I woke up this morning with screenshots from the members that the stockvel account has been debited with my policies. I also received an sms notification that only shows one debit out of the 3. On my emailed bank statement, it only shows 2 and NOT the other one that was sent via sms notification. And so I call them this morning since I am a PRIVATE CLIENT and I get tossed around without being helped and all of sudden I get a voice prompt that I should rate their service. What service? I didn't even speak to the relevant person to assist me but I'm asked to rate the service. In what world? If I'm paying such charges for being a "PRIVATE CLIENT", why am I being tossed around. I'm over FNB. I'm moving my account. This is nonsense.