AA
Anonymous A
1 reviews | Active since Jun 2017
08 Feb 2025, 10:57
TJO FNB IS EXHAUSTING
I noticed 2 transactions on my account with a reference for excess fees amounting to about R350. After chatting to a consultant on the app, I was notified that a merchant delayed taking funds from my account and only took it when I didn't have funds. What is confusing is that each time I make a transaction, I receive an email showing amount deducted and remaining balance. The merchant delaying to deduct money from my account shouldn't be my problem since I had money in my account and it was deducted on my side. FNB, please do better. Don't take our hard earned money like this. It really isn't fair.
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Anonymous A's updateReviewer Update
11 Feb 2025, 18:00UPDATE: I got a call from a consultant regarding the transactions I queried. Their explanation didn't make any sense, you have to be high on drugs for it to make sense. I go to a store with money in my account. I swipe, funds are deducted from my account, nothing is reversed. Then I'm told when the merchant took the money it was days after i made the transaction and i had no money. So where did the money that was deducted from my account go?
It wasn't reversed on my side. Any time one tries to make a payment without money in their account, the transaction is declined.
Please don't contact me or reach out with stories that don't make sense.
It wasn't reversed on my side. Any time one tries to make a payment without money in their account, the transaction is declined.
Please don't contact me or reach out with stories that don't make sense.
AA
Anonymous A's update11 Feb 2025, 18:00
Reviewer Update
UPDATE: I got a call from a consultant regarding the transactions I queried. Their explanation didn't make any sense, you have to be high on drugs for it to make sense. I go to a store with money in my account. I swipe, funds are deducted from my account, nothing is reversed. Then I'm told when the merchant took the money it was days after i made the transaction and i had no money. So where did the money that was deducted from my account go?
It wasn't reversed on my side. Any time one tries to make a payment without money in their account, the transaction is declined.
Please don't contact me or reach out with stories that don't make sense.
It wasn't reversed on my side. Any time one tries to make a payment without money in their account, the transaction is declined.
Please don't contact me or reach out with stories that don't make sense.