BM
Busi M
1 reviews | Active since May 2024
11 Feb 2026, 17:15
Title: Unresolved ***** Cases and Delayed Payment Release – Extremely Disappointed
I am very disappointed with FNB. I reported two ***** cases and have received no feedback at all. I also made two payments to KCI — R1 000 on 13 January 2026 and R30 400 on 15 January 2026. FNB flagged both payments for suspected irregular activity. On 23 January, a consultant (Sibongile) said both payments were released, but only the R1 000 went through. Today, 11 February, I was told again that the payment was released, yet the R30 400 still hasn’t reached the recipient. This has caused major inconvenience and is completely unacceptable. I need urgent assistance and proper feedback.
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Busi M's updateReviewer Update
13 Feb 2026, 14:00 Please note that the situation has deteriorated further. The funds have still not been released, and I have been informed that two employees from FNB—one from the Disputes Department and the other from the ***** Department—have allegedly redirected my account, creating the impression that the delay is procedural, when in fact the funds appear to be intentionally withheld. I will not disclose their names in adherence to the POPI Act.I would like to understand how such conduct by FNB employees continues to occur without consequence, and what measures are in place to prevent and address incidents of this nature. Additionally, I require clarity on how and when my funds will be recovered, as the ongoing delay is unacceptable and has caused significant concern.
BM
Busi M's update13 Feb 2026, 14:00
Reviewer Update
Please note that the situation has deteriorated further. The funds have still not been released, and I have been informed that two employees from FNB—one from the Disputes Department and the other from the ***** Department—have allegedly redirected my account, creating the impression that the delay is procedural, when in fact the funds appear to be intentionally withheld. I will not disclose their names in adherence to the POPI Act.I would like to understand how such conduct by FNB employees continues to occur without consequence, and what measures are in place to prevent and address incidents of this nature. Additionally, I require clarity on how and when my funds will be recovered, as the ongoing delay is unacceptable and has caused significant concern.