Title: Frustrating and Ongoing Poor Service from FNB Telephone Service I’m back in my country, and some of my FNB accounts were blocked due to suspected *****ulent activity in another country

Title: Frustrating and Ongoing Poor Service from FNB Telephone Service I’m back in my country, and some of my FNB accounts were blocked due to suspected *****ulent activity in another country. Since Monday, I’ve been trying to resolve the issue, but it’s been frustrating. I’ve made multiple calls, been referred from one department to another, and ended up at the ***** Department, who twice promised to call me back but didn’t. Today, they told me to contact my personal relationship manager—someone I didn’t know I had. I got her number, reached her, and she promised to call me back tomorrow. This has taken a week of effort, and the problem is still unresolved. Seven years ago, when I joined FNB, I was impressed and thought they were a top-tier bank. I still think FNB is okay overall, but I’m now questioning how effective their telephone-based problem resolution really is.