1 reviews | Active since Jun 2019
TITLE DEED DELAY/LOST?
I have sold my house in November 2018 and had the bond paid up and now we are in June 2019. It's been 7 months now and still we or the attorneys cannot get the title deed!.. It seems every time we ask the consultant, they say the title deed has been requested from "Tidy Files" or still waiting for them to get back to them. This is really unprofessional from such a 'Big' Bank in South Africa. Service quality and delivery is poor and due to these factors has left both parties involved with this deal to lead to extreme prejudice with each other. I've also noticed that im not the only one who's experienced this as theres been other FNB customers as well here who have complained and this has lead me to think is FNB still a good bank to deal with in terms of Home loans, bonds. etc.
GET IT SORTED OUT!!!
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***