SM
Sophy M

1 reviews | Active since Jan 2012

29 May 2018, 08:46

TIRED OF UNAUTHORIZED DEBITS

I am so tired of unauthorise debits in my account. Just this month of May i have three that i ahve to reverse. The bank will tell me that i can do it myself... NO, it doent allow me anymore (YES I DID REVERSE SOME MYSELF PAST MONTHS) However, i now have to call the bank for that.

I am incurring costs because of these calls. I FEEL THAT THE BANK IS NOT DOING ENOUGH TO PROTECT US. THIS IS TIRING.

Thinking of switching the bank

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply29 May 2018, 10:52
Official

Good Day Collen

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to Premier banking to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***