Tired of talking to non skilled people

I started out yesterday trying to perform a simple task, update my cellphone number where my otp's get sent too. After trying no less than 3 different atm's, I gave up on this, as each machine, in different locations just timed out with an error after pushing the change otp settings.<br> <br> I think no problem, I will wait until this morning and phone in and get the issue resolved. All the numbers were having technical difficulties, and each time I found an agent that would start the process, the line would drop. I received NO callbacks. I then find someone who tells me that their card number verification system is offline and they need to do a second kind of verification, the first set passes, the second set related to my banking profile, so I log in and answer the questions based on the details I am seeing in my profile on fnb online, I then get told I failed and they cannot help me.<br> <br> All the reason that made me join fnb in the first place, have gone for a ball. Further I try phone back each time after the call is dropped, only to talk to someone new, then 2 people will say no they cannot help me, and then call the same number and they say yes they can, only to have the call dropped