TIRED OF PAYING FOR FNB'S MISTAKES!

My brother bought a PS4 through FNB Smart device centre on a 24 month contract period. he is currently in hospital for 8 months. FNB delivered two PS4's. we have arranged collection from last year already by phone calls to the collection departments, and e-mails to the smart device query department. up until today everybody promises collection with no results. my brother is currently paying for 2 smart devices. I phoned today again and 3 *********** people at fnb kept on transferring me to different departments as they cannot see that collection has been requested or arranged. this is ridiculous