TIRED OF NOTHING BEING RESOLVED - FIRST NATIONAL BANK

Our account has been on hold for the last month we have received no communication from FNB about how come it was blocked or that it has been blocked. After which we ourselves went to one of the branches in Brackenfell to understand what the issue is. We found out that our account was flagged for a R170 payment into our account. There was a Moses investigator that was assigned apparently to our case but has not provided any communication and cannot be gotten hold of after numerous tries DOES HE EVEN EXIST??? We then went to a different branch in Stellenbosch where we sat for an hour and half where they said they would get back to us and how they could solve it but we are still waiting for SOMEONE to resolve this issue. We are now left without being able to pay anyone's salaries from our account. It is pathetic to think a R170 that was paid by someone else can now result in such measures without any communication made to us. This is pathetic and a disgrace of a bank where literally no one can resolve the issue over a month later! They are willing to allow money to come into our account but no payments to be made how does that make sense?