KS
Karen S
1 reviews | Active since Aug 2021
02 Aug 2022, 10:31
Tired of FNB excuses
i have had it with FNB this is my 4th encounter with them all they ever say is sorry loads of apologies but then it happens again they do not compensate us for the errors they make the calls the time the stress due to there mistakes you must just accept the sorry they have been giving me the same update for the last 4 days money still not reflecting in my aspire account my account still not resolved or downgraded and my joint account still in minus there service is pathetic and resolving queries is terrible and they don't compensate their clients for mistake done by them. They don't deserve any good ratings as they have done nothing but cause further problems and stress.
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Replies (3)KS
Karen S's updateReviewer Update
03 Aug 2022, 16:39still no proper feedback from FNB no corrections and compensation either.
i will escalate this again and i have emailed Jaques Celliers and ccd a few people i will take this matter more further
i will escalate this again and i have emailed Jaques Celliers and ccd a few people i will take this matter more further
KS
Karen S's update03 Aug 2022, 16:39
Reviewer Update
still no proper feedback from FNB no corrections and compensation either.
i will escalate this again and i have emailed Jaques Celliers and ccd a few people i will take this matter more further
i will escalate this again and i have emailed Jaques Celliers and ccd a few people i will take this matter more further
KS
Karen S's updateReviewer Update
05 Aug 2022, 11:02The account has been sorted now what I must just accept an apology and carry on and next month something else WE AS CUSTOMERS ARE DAMN LOYAL AND TRUST FNB WITH OUR MONIES so compensate us for our time calls and endless time wasting with the people that can’t solve the issue or make the issue even worse so I'm requesting that I get compensated from FNB as stated every month is something else this is my 4th encounter and now I want to see how this will be resolved requesting compensation otherwise we can just move our accounts somewhere else and take FNB matter further
KS
Karen S's update05 Aug 2022, 11:02
Reviewer Update
The account has been sorted now what I must just accept an apology and carry on and next month something else WE AS CUSTOMERS ARE DAMN LOYAL AND TRUST FNB WITH OUR MONIES so compensate us for our time calls and endless time wasting with the people that can’t solve the issue or make the issue even worse so I'm requesting that I get compensated from FNB as stated every month is something else this is my 4th encounter and now I want to see how this will be resolved requesting compensation otherwise we can just move our accounts somewhere else and take FNB matter further
KS
Karen S's updateReviewer Update
05 Aug 2022, 16:22I will now get in contact with the ombudsman for banking services i will call and email my complaint to them an take this matter more further
KS
Karen S's update05 Aug 2022, 16:22
Reviewer Update
I will now get in contact with the ombudsman for banking services i will call and email my complaint to them an take this matter more further