Tired of FNB at this point

Spoke to 2 consultants and asked them to please take me through how the pricing has changed from 1 Jan 2024 till now and what the benefits will of the price increases. The first consultant kept repeating that the fees increase every year in July and the information is available online. She then refused to assist with the request. The second consultant asked me for my ID number 4 times and then hung up on me. The third consultant boldly told me that the information is available online and I should use a laptop or computer to access it. I told him that I do not own one and he told me there are computers at the branch. When I asked him if he is not allowed to take me through the price increases, he said that it will take about 30 minutes or more and then hung up. The pricing guide is confusing, has too much content and doesn’t always make sense. Why would the consultants not be willing to help?