Tired of being treated like ****

My account was with Revco and I had a payment arrangement. Suddenly the account is no longer with them and I am advised to contact FNB. It is a simple question - where is my account as I would like to make a new payment arrangement with a new and increased amount.

It is amazing how banks/people treat you like **** when you face financial difficulties.

So is it too difficult to ask : Where is my account and please help with my payment arrangement. Simple.