Tired of being ****** and bad customer service

I'm closing my FnB account. After 13 years of being a customer, I am tired of poor customer service and ****************. It seems that the only way we can get these banks to take our grievances seriously is if we take our business elsewhere. As South Africans, we have become so used to being treated like s**t and paying for it. I have had enough and don't mind trying one of the new online banks, maybe they are going to treat me better as a customer.

The only time I ever experienced good customer service at FnB is if I go to a branch. Every time I try to get help via the in-App chat or via phone, I always end frustrated and so upset. It's almost like the staff hide behind the fact that you can't see them, so they feel justified to not give a s**t.

My other problem with this bank is that I always feel like FnB is robbing me of my money. Why can't I stop my account from going into minus? Because you stand to make 40% each time I go into minus. You also stand to make money from service fees each time a ******* debits my account.

I'm probably screening into a void here but I hope this review will help one person make a different choice. I hope South Africans start believing that we deserve better from these companies and that when we don't get better, we move on to competitor until we get the service we pay for.