TIRED OF BEING DE*****ED BY THESE DAMN BANKS!!!!

I AM VERY UPSET WITH FNB. I THOUGHT LEAVING MY PREVIOUS BANK WOULD BE BETTER BUT IT SEEMS ITS WORSE. FOR THE PAST TWO MONTHS MONEY HAS BEEN DEBITED FROM MY ACCOUNT WITHOUT ME APPROVING ANY DEBIT ORDER. WHEN I PUT A COMPLAINT IN I AM BEING IGNORED. WHEN I TRY TO REVERSE MY MONEY I HAVE TO GO THROUGH A WHOLE DAMN APPLICATION PROCESS ONLY TO BE TOLD THE PROBLEM CANNOT BE FIXED !!!!!!! FNB LIKE MANY OTHER BANKS ARE QUICK TO SEND ***** ALERTS BUT WHEN ITS THEM THE PROBLEM DOES NOT SEEM TO BE ADDRESSED. I WANT ANSWERS!!!!!!!!!!!!