Timescale: 5 - 10 days, today is day 19 and nothing is done

<p>I am writing on behalf of a friend. She had got her FNB bank card ****** around the 30th of November 2016 and roughly R6000 was withdrawn just after that. She had it reported to one of the FNB branches the very same day, who referred it to the ***** Team. The ***** Team told her the issue would be resolved within 5 to 10 days, today is the 19th day. She needs that money, yet everytime she calls them they say they will get back to her. We need this issue resolved and the funds back today as she needs that money to buy kronic medication. </p>